1. Introduction

Rhema Solar Energy Solutions Ltd ("we," "our," or "us") operates the retail, distribution, and installation services of solar energy products across Kenya. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our showroom in Nairobi, purchase our solar equipment, or interact with our sales engineers.

By engaging with our services, purchasing our products (including solar panel combos, lithium batteries, and water systems), or visiting our premises, you agree to the practices outlined in this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you request custom system sizing, ask for quotations, or complete purchases. This includes:

• Contact Identifiers: Name, phone number, email address, and physical/delivery address.
• Transaction Details: Payment references (such as M-Pesa transaction codes), order details, invoices, and product warranty registrations.
• Technical System Metrics: Daily household load profiles, energy usage requirements, and property specifications necessary for custom solar design.

3. How We Use Your Information

We use the collected data to deliver reliable clean-energy solutions, specifically for:

• Processing and delivering solar equipment, lithium battery packs, and mounting kits.
• Designing, sizing, and configuring custom solar arrays aligned with your energy demands.
• Registering and maintaining authentic product warranties with global manufacturing partners.
• Providing prompt customer support, troubleshooting assistance, and maintenance notices.

4. Sharing Your Information

We respect your data and do not sell your personal information to third parties. We only share information with:

• Logistics Partners: Certified local shipping and delivery providers to transport solar hardware to your destination.
• Authorized Manufacturers: To secure and validate manufacturer warranties for components like inverters and lithium batteries.
• Legal Requirements: Where required to comply with statutory obligations under Kenyan law.

5. Data Security

We implement robust physical, technical, and administrative security measures to protect your personal information against unauthorized access, alteration, or disclosure. All transaction details and customer databases are stored securely, with access strictly restricted to authorized sales and engineering personnel.

6. Your Rights

Under the Kenya Data Protection Act, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Object to or limit the processing of your personal data.
• Request the deletion of your data from our active systems.