1. Definitions and Acceptance

Welcome to Rhema Solar Energy Solutions Ltd ("the Company," "we," "our," or "us"). By placing an order, buying solar equipment (including panels, hybrid inverters, and lithium battery banks), or commissioning our installation crew, you explicitly accept and agree to be legally bound by these Terms and Conditions.

These terms govern all transactions, site surveys, custom engineering quotes, and subsequent hardware distributions within the Republic of Kenya.

2. System Sizing and Technical Specifications

Any technical load configurations, sizing assessments, and bills of materials (BOM) prepared by our engineers are strictly based on the technical load profiles, utility bills, or verbal specifications provided by you (the Client).

• The client is responsible for providing accurate power consumption details (e.g., daily appliance lists and runtime hours).
• The Company is not liable for system underperformance or rapid battery drain due to subsequent load expansion, additions of unregistered high-wattage appliances, or unauthorized modifications to the system programming.

3. Payment Structures and Methods

All prices quoted are in Kenyan Shillings (KES) unless stated otherwise. Valid transactions must be cleared through our authorized channels:

• M-Pesa payments: Must be sent directly to our official company Paybill number or Buy Goods Till number. Please verify the recipient name reads "Rhema Solar Energy Solutions Ltd" prior to entering your PIN.
• Bank Transfers: Must settle into our designated business bank accounts with matching invoice/quotation numbers as transaction references.
• Project Milestones: For full system installations, custom engineered solar setups, or commercial solar designs, a minimum deposit of 70% is required to secure hardware. 20% is due upon hardware delivery to the site, and the final 10% balance is payable immediately after commissioning.

4. Hardware Ownership, Risk, and Delivery

Ownership of high-value equipment (such as Dyness/Deye lithium battery packs, solar panels, and smart inverters) remains with Rhema Solar Energy Solutions Ltd until full invoice clearance is finalized.

• The risk of physical damage, loss, or theft of the equipment transfers to the Client immediately upon safe delivery to the client's premises or specified logistics point.
• Our logistics team arranges transit via recognized transport agencies. The Client must inspect the physical state of the equipment immediately upon arrival before signing off delivery sheets.

5. Installation and Site Operations

When you commission Rhema Solar Energy Solutions Ltd to install your solar system, the following clauses apply:

• The client must grant our certified installers and engineering team full physical access to the site, rooftops, control rooms, and main distribution boards.
• The client is responsible for ensuring structural integrity, roof safety, and securing any necessary landlord approvals or estate permits before work commences.
• Our teams strictly follow electrical installation standards. Any pre-existing faulty household wiring, neutral line leakage, or illegal bypasses must be resolved before commissioning our solar hybrid equipment.

6. Governing Law and Disputes

These terms, contracts, and sales processes are governed exclusively by the Laws of the Republic of Kenya. Any disputes, misunderstandings, or technical differences shall be resolved through cooperative mutual consultation in good faith. If unresolved, disputes will be directed to certified arbitration boards in Nairobi, Kenya.